The 9000 Resource

Step-by-step ISO 9001 Workbook

Step-by-step ISO 9001 Workbook

If you are wondering where to begin to build your ISO 9001 system, you can find out exactly how to do it by working through a set of step-by-step checklists that make up the ISO 9001 Workbook.

The first step in your ISO 9001 project is to define and build a Quality Management System (QMS) according to the requirements of the ISO 9001 standard.      

• Checklists and Exercises
  The ISO 9001 Workbook is a series of detailed checklists, exercises and instructions that take you through 28 systematic tasks for your organization to consider and complete.
• View list of workbook contents
• Training Presentations
  The Workbook includes a set of 3 ISO 9001 PowerPoint training presentations designed to be a companion to the Workbook. Use these to train everyone in the company on the ISO 9001 implementation and system.

Your business is unique in its specialty and in its approach to processes and to quality. You will be able to tailor your QMS to work for your particular business while ensuring that you meet the requirements of ISO 9001.

The Workbook is part of our do-it-yourself-workshop approach along with the ISO 9001 Documentation Package.

These products are all integrated to work together to help you achieve certification. This is an effective method that is well suited to small and medium size enterprises.

The identified workbook tasks and exercises are conducive to a very hands-on approach and the work can be systematically and successfully completed with a small multi-tasking staff.

This workbook has been used successfully around the world in a variety of industries.

US $275

If you are wondering where to begin to build your ISO 9001 system, you can find out exactly how to do it by working through a set of step-by-step checklists that make up the ISO 9001 Workbook.

The first step in your ISO 9001 project is to define and build a Quality Management System (QMS) according to the requirements of the ISO 9001 standard.      

• Checklists and Exercises
  The ISO 9001 Workbook is a series of detailed checklists, exercises and instructions that take you through 28 systematic tasks for your organization to consider and complete.
• View list of workbook contents
• Training Presentations
  The Workbook includes a set of 3 ISO 9001 PowerPoint training presentations designed to be a companion to the Workbook. Use these to train everyone in the company on the ISO 9001 implementation and system.

Your business is unique in its specialty and in its approach to processes and to quality. You will be able to tailor your QMS to work for your particular business while ensuring that you meet the requirements of ISO 9001.

The Workbook is part of our do-it-yourself-workshop approach along with the ISO 9001 Documentation Package.

These products are all integrated to work together to help you achieve certification. This is an effective method that is well suited to small and medium size enterprises.

The identified workbook tasks and exercises are conducive to a very hands-on approach and the work can be systematically and successfully completed with a small multi-tasking staff.

This workbook has been used successfully around the world in a variety of industries.

US $275

ISO 9001 vs CMM (Softare Industry)

Organizations concerned with ISO 9001 certification often question its overlap with the Capability Maturity Model (CMM). Let’s compare the two and answer a few questions.



>ISO 9001 targets the manufacturing process, although it also includes manufacturing services and software development.

>CMM offers a model for judging the software processes of an organization and for identifying key practices required to increase the maturity of these processes. It establishes a successful means for modeling, defining, and measuring the maturity of the processes used by software professionals.

>ISO 9001 and the whole ISO process approaches software from a manufacturing standpoint.

>CMM approaches it from a development standpoint.

The CMM model was designed with five levels of maturity. ISO does not have them.

>CMM standards are more stringent than ISO standards.

>ISO does not say you have to have certain standards, but CMM says you must meet the prescribed standards.

>CMM was designed to ensure bug-free development.

>ISO is designed to put quality into the manufacturing process.

Their purposes are different. However, some versions of CMM and ISO have been merged together.

ISO plans to release ISO 9001:2008 in Oct/Nov 08

well I guess it's final...The "TAGs" aligned and the long awaited release of ISO 9001:2008 is coming together.  The proposal doesn't add requirements compared to the 2000 revision, and does not change the intent of ISO 9001:2000.  So it appears that you won't need to change anything in your QMS.Read the ISO press release here: http://www.iso.org/iso/pressrelease.htm?refid=Ref1138

Did you know? ISO 9001 in the IT Industry

Trends in IT industry

Until recently, ISO 9000 has been used primarily by the manufacturing industry but now more and more large IT companies are demanding that their business partners become ISO 9000 certified. The use of ISO 9000 standards is growing exponentially, especially in Europe.

ISO 9000 is important because it certifies that management is controlling a large set or sets of processes that deal with every function inside the business. It is not just about service or product quality; it's about management quality. Although ISO 9000 is designed to help companies run smoothly and efficiently, companies don't always implement ISO 9000 standards by choice. Many large companies are requiring their smaller business partners to comply with the standard. The standard is used primarily in Europe, as well as in certain states, including technology hot spots California and Texas.

ISO and IEEE

ISO and IEEE (Institute of Electrical and Electronics Engineers, Inc) have signed agreement to cooperate in developing international standards to serve the global market place.. The initial focus would be on information technology, transport systems and health informatics to provide “new opportunities to adopt and jointly develop international standards to serve the global marketplace.” The aim of this agreement is to optimize the resources to develop the standards and to shorten time-to-market.  It also focuses on joint development of standards and to adopt each other’s standards. The ISO secretary is optimistic that this kind of partnership is its strategic objective and will help in reinforcing the collection of ISO international standards in a consistent manner. The Managing Director of IEEE opines that this will provide innovative solutions for the benefit of the community.

Rise in number of ISO Certifications

According to the latest reports, ISO 9001 for quality management and ISO 14001 for environmental management have increased by 16% while certification to automotive sector increased by more than 60%. The objectives as underlined by the system are assurance, quality, and information on security requirements, technical support, and encouraging rise of services. As the Secretary General says the rise in number of certifications shows “ISO’s management system standard formula continues to win over new converts”.

ISO 9000 Vocabulary

ISO has come out with a new edition of the standard of ISO 9000 with description of vocabulary and fundamentals of quality management systems. The revised ISO 9000 has elaborated on work by ISO and IEC (International Electrotechnical Commission) on dependability. Many diagrams have been incorporated to make this edition effective. This edition is helpful to all who assess QMS or audit, providers of consultancy, etc. It is available with ISO National member institutes and from ISO central secretariat.

ISO Survey

The latest edition (2006 data) of The ISO Survey highlights the combination of ISO 9001 and ISO 14001. It compares the status at the end of 3 years post-implementation, and outlines how the service sectors are using the standards effectively. 

Certificates issued to industries has skyrocketed to 35% over the previous year and 64% over 2000, which demonstrates the acceptance of global standards. Although Certification is not required, it gives customers more confidence in their suppliers.

Note: The ISO survey provides the basic results free-of-charge as a public information service. www.iso.org

What's the big deal with ISO 9001:2008?

ISO 9001:2000 is finally changing after 8 years. ISO 9001:2008 is available as a draft document with an expected approval by Q408.  You can buy a copy by clicking here http://www.techstreet.com/cgi-bin/joint.cgi/210223/cgi-bin/detail?product_id=1516270, and you can compare the proposed changes for yourself. 

So what is the big deal?  In my opinion: not much.  I hate to critique it since many people spent many hours on it, but it's hard to believe that after 8 years the changes are mostly grammatical.  It is almost the equivalent of bringing your car into the shop and getting it back 8 years later with new air in the tires. 

Behind the scenes there are some things happening which will allow the integration of ISO 9001 & ISO 14001 for easier dual certification. And there are some genuine clarifications to ensure that people understand that the focus of ISO 9000 is to exceed customer expectations. But on the surface it really won't change anybody's QMS - except in the technicalities. You can read more about it here: http://www.the9000store.com/iso-9001-2008.aspx.  But I wouldn't worry about having to make too many changes in your QMS just yet...

Procedures, Processes and Work Instructions...what's the difference?

There are three terms often confused: Procedure, process, and work instruction.  Here's a quick snapshot of the differences between them.

Procedures describe a process such as "Purchasing". They describe an overall process, where as work instructions would describe a more detailed portion of the procedure such as "Completing a

PO

" or "Ordering supplies". Procedures are used for all of the Quality System Processes. You are required to have a procedure wherever it is dictated in the standard to ensure that the process is performed correctly and consistently.